Do you offer shipping outside of Canada ( United States and International) ?
Yes we can ship anywhere Canada Post can service! For our US customers, our orders will be dispatched through USPS, shipping times may vary depending on states. We can also arrange for Fedex or UPS shipments, please message us if needed.
Can I order a pair of socks with more than 3 faces for the design?
Yes, you can! We charge an additional $2 CAD per face on top of the price for the 3 face option. Please message us if you choose to order additional faces.
Can I use another image instead of a face for the design?
Absolutely! We are not limited to just faces, we can complete any design and work with you to fulfill your request.
Do you offer any bulk order discounts?
Yes, we do offer a discount on orders that exceed 10 or more pairs. Please message us and we can give you an accurate quote.
What photos work best for the design?
We find that images that show the full face of the person or pet works best! We understand that the perfect moment captured in your photo means a lot so we will try our best to fulfill your request ?. We also take care of the cropping so no need to worry about that!
I'm from Toronto. Can I pickup my order?
Sure thing! You can select the curbside option during checkout. Our address is 711 Garyray Dr, Toronto, ON M9L 1R2 We will contact you over email when the order is ready.
If I place an order today, when can I expect my order arrive?
We strive to complete our orders within a quick and reasonable timeframe! We dispatch our orders within 1-3 business days and ship them with Canada Post Regular or Expedited Shipping with tracking of course! If you need it sooner, we also offer XpressPost!
Delivery time may vary depends on location. If you need a different carrier please contact us.
Why I can't receive my order confirmation email?
Sometimes emails might fall into spam. If you can't find it please contact us.
How does design approval work?
We will contact you over email used during checkout and provide previews. You can make changes in the design before final approval.
How do I track my order?
Click here to track your order status. Also, you will receive a tracking number in your email after it was shipped.
How long does SOXOS take to ship?
After the order has been placed, it takes 1-2 business days to be ready and shipped. However, orders with custom designs will be shipped after the customer's design approval only.
