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Ordering

How to order custom designed socks?

Choose the design you like on our website, submit the images and add your personalization note for the designer.

After I submit my order, how will I know what the design would look like?

Every order will receive a preview of their design so our customers know exactly what they are receiving! We will email you the preview with the email address you provided during checkout!

What photos work best for the design?

We find that images that show the full face of the person or pet works best! We understand that the perfect moment captured in your photo means a lot so we will try our best to fulfill your request �. We also take care of the cropping so no need to worry about that!

I placed the order but didn’t get my preview.

First, check your spam folder. Sometimes emails might get into spam. We really strive to provide design previews within 24 hours from the moment the order was placed. However, there might be slight delays due to the holiday season. If you didn’t receive a preview after 48 hours, please contact us over email.

I would like to request changes for my design.

No problem at all. You can request modifications to your design, simply leaving feedback during approval or replying to email with design link. Our designer will send a revised version for approval. Please note, there are only 3 revisions allowed.

I have a problem approving my design.

Don’t worry. Just request to approve your design by replying to email with design preview or email us at info@soxos.ca with your order number.

Can I order a pair of socks with more than 4 faces for the design?

We recommend having no more than 4 faces due to limited space on the socks. However, in some cases, we can do an exception and try to fit more faces. Please note there might be extra charges for each extra face.

I have a specific design idea for my order which is not presented on your website.

No worries. We can still work on your awesome design idea. You can pick Classic Face Socks products and give us more details in the designer note. Our designers will do their best to make it happen.

Do you offer any bulk order discounts?

Yes, we do offer a discount on orders that exceed 10 or more pairs. Please email us, and we can give you an accurate quote or check the Bulk Order page.

I would like to order additional pair and shipped with my original order.

Sure thing! As long your first order wasn’t dispatched, we can combine the shipments. Please, use the code “ONEMORESOX” in order to avoid shipping charges. Please note, this code is only for combined orders.

I received the socks but the design is different from what ordered

We always use the final design which was approved by you through the approval system. If there are any missing design requests please address them to our designer through the chat prior to approving the order.

I decided to cancel my order. What should I do?

Oh, no. We hope it’s not because of us. If you decided to cancel your order, please email us to submit your request. Please note, we can’t cancel orders which already been produced or shipped.

Delivery

If I place an order today, when can I expect my pair of socks?

We strive to complete our orders within a quick and reasonable timeframe! We dispatch our orders within 1-3 business days and ship them with Canada Post or UPS with tracking of course! If you need it sooner, we also offer express option you can select at checkout!

Do you offer shipping outside of Canada?

Yes, we can ship anywhere Canada Post can service! For our US customers, our orders will be dispatched through USPS, shipping times may vary depending on state. We can also arrange for FedEx or UPS shipments, please message us if needed. For our UK customers, our orders will be dispatched through Royal Mail!

Do you offer free shipping?

Yes, we are glad to offer free fast shipping on orders over $50 CAD within Canada and US

Can I pickup my order?

Yes, we are happy to offer you a pickup option. Simply select pickup at checkout and we will notify you when it’s ready for pickup. Please note we have only one pickup location located in Toronto, ON

I submitted the order with the wrong address.

Don’t worry. Your parcel will be returned to our warehouse. We can resend it to the right address but there will be additional charges for shipping. Please, contact us over email to correct the address.

Why delivery takes too long?

Our goal is to provide the fastest shipping option possible. Each order is shipped by Canada Post Expedited service with a tracking number. Unfortunately, sometimes Canada Post might have delays due to the holiday season. Please allow it some extra time.

Tracking shows that my order was delivered but I didn't receive it.

No panic! It might still be in your mailbox. Please check it one more time. We use yellow mailing envelopes which might be confused with regular mail. In case you couldn’t find it please let us know in the form below and we will try to request details from Canada Post.